1. I am a real human being
Yes, I know your website is frustrating you. However, it is an actual human being with feelings (me) you are dealing with—please keep that in mind.
2. I am the good guy
Yes, I know your website is not doing what you want it to. But hey, guess what, I'm your friend! I'm on your side. I'm working to make it do what you want it to. If it isn't, I'm not the enemy, and often it's not my fault—just discuss it with me, and we'll find a solution.
3. I don't know everything
I know it's a shock, but I am not some sort of omniscient internet guru with a database for a brain. Often, figuring out your problem is a learning experience for me too.
4. I am fallible
Another shock. I make mistakes. When I do, I'll admit them to you, and I'll work to fix them.
5. I have limitations
I'm not some sort of magical technological genie sitting behind a desk waving a magic wand to—hey presto—make websites appear. I'm limited by many things, not least the technology itself. Please be patient with me.
6. Just because I'm a girl doesn't mean I don't know what I'm talking about.
'Nuff said.
7. I sometimes do know what I'm talking about.
